Why is my zoom app not installing.The most common Zoom problems and how to fix them
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Hi Haley Brunner ,. Thank you for reaching out to Microsoft Community. May I know which site did you try to download Zoom Meeting app? You Surface Book 1 should compatible with Zoom Meeting. Can you try to contact Zoom support to check on this also. Maybe the installer version you are trying to use is incorrect for the Surface Book 1. If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer.
This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. Was this reply helpful? Yes No. Sorry this didn't help. I tried every installer version that they provided and still nothing happened. I tried going through Google Chrome as well and it said that it was blocked. Hi HaleyBrunner ,. Thank you for the response. I tried it here also on my end using the second link you provided and it seems to be working.
When you hit the download button, is there any pop up on message at the bottom of the browser where you could choose between Run or Save? Double-check that yours is in the right position if you have one. If all else fails, uninstall the software. The next time you try to join or start a virtual meeting, the web browser client should download the software for you.
You also can manually install the software from Zoom. Another common problem with Zoom is an audio echo during a meeting. If you hear an audio echo or feedback, there are three possible reasons why. Someone could have both computer and telephone audio active at the same time.
In this case, ask them to either hang up on the telephone call or exit the PC-based audio during the conference by clicking the up arrow icon next to the microphone icon and choosing Leave Computer Audio. Computer or telephone speakers might be too close to each other. Ask the two people that are too close to each other to move apart or shut a door. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo.
Using headphones helps reduce the echoing effect, too. Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door.
You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones. Lagging and freezing usually indicate a problem with your internet connection. On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible.
Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps. You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1.
Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu. Sharing your screen is an important part of many Zoom calls.
Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.
This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse.
Always leave the host computer alone while the viewer client assumes remote control. You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails.
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